Terms of Service

Updated 3/15/2019


The Scorpio Lab LLC and/or affiliated entities (“Mister Mail”, “we” or “us”) provide business owners with a variety of tools and resources to enable them to collect visitor and customer email addresses, shopping data and other information to create, launch, and manage online email campaigns (the “Services”).

The Services are provided subject to these terms and conditions, which also incorporate our Anti-Spam Policy policy, our Privacy Policy, and any other guidelines, rules or operating policies that Mister Mail may establish and post on our website from time to time (collectively the “Agreement”). The terms define the terms and conditions under which you’re allowed to use Mister Mail and how we’ll treat your account while you are a Member.

As a customer of the Service or a representative of an entity that’s a customer of the Service, you are a “Member” according to this agreement (or “you”).

Services and Support

Mister Mail service is offered through the URL www.themistermail.com (the “Website”).

Modern browser such as Internet Explorer 11+, Firefox 30+, Safari 6+ or Google Chrome 40+ is required in order to use the Services. Additionally, a stable connection to the Internet is required. The Services may work in a limited manner on other web browsers, but the Services were not designed for use on web browsers other than those recommended above.

It is understood that Mister Mail makes no guarantee that HTML messages will be rendered properly on all recipients’ email programs, due to the wide variety of HTML generation (viewing) tools available.


Account

In order to use Mister Mail, you must 1) be at least eighteen (18) years old and able to enter into contracts; 2) complete the registration process; 3) agree to the Terms including our Anti-Spam Policy; and 4) provide true, complete, and up to date legal and contact information. If you sign up for Mister Mail on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms on their behalf.

By using Mister Mail, you represent and warrant that you meet all the requirements listed above, and that you won’t use Mister Mail in a way that violates any laws or regulations. Mister Mail may refuse service, close accounts of any users, and change eligibility requirements at any time.


Term

The Term begins when you sign up for Mister Mail and continues as long as you use the Service. Clicking the button and entering your username means that you’ve officially “signed” the Terms.

Account and Password

The Services are provided to You via dedicated account on the Website. Every online store is linked to a separate account.

You’re responsible for keeping your account name and password confidential. You’re also responsible for any account that you have access to, whether or not you authorized the use. You’ll immediately notify us of any unauthorized use of your accounts.

We’re not responsible for any losses due to stolen or hacked passwords.

We don’t have access to your current password, and for security reasons, we may only reset your password.


Fees, Payments and Refunds

We provide both free (“Free Plan”) and paid (“Universal Plan” and “Custom Plan”) Services. Free plan and paid services are provided on per account basis.

All charges for the paid services (“Charges”) are posted on the Website. You agree to pay for paid services according to these Terms.

Paid services is a prepaid month-to-month subscription service with monthly (30 days) or annual (360 days) payments. The subscription automatically renews at the end of the paid period unless explicitly cancelled before the start of new billing period.

Monthly payments are due every 30 days starting from your first payment (or 360 days in case of an annual plan). In case of unsuccessful charge to credit card, we’ll automatically suspend paid features of your plan (downgrade to Free plan) until monthly or annual payment can be processed.

If you go over your sending limit and reach another sending level, then you’ll have to pay at the higher level.

As long as you’re using paid services, you’ll provide Mister Mail with valid credit card information and authorize us to deduct the monthly charges against that credit card. You’ll replace the information for any credit card that expires with information for a different valid credit card. Anyone using a credit card represents and warrants that he or she is authorized to use that credit card, and that any and all charges may be billed to that credit card and won’t be rejected. If, for some reason, we’re unable to process your credit card order, we’ll try to charge 3 more times in the next few days. Consecutive charge retries does not change and/or extend your monthly or annual renewal date.

You may cancel your subscription to paid services at any time. After cancellation, no further amounts will be charged to your credit card. You have to explicitly cancel your subscription to paid services on the Website or by writing to support@themistermail.com before the next payment date or your subscription will auto renew and you will be charged your next subscription fee. In case of auto renewal, all paid services will be provided to you for the next month including data import, data storage, data manipulation and access to all campaign tools. If you have more than one account with Mister Mail, you have to cancel each account separately.

We provide refunds under these circumstances only: a) customer explicitly cancelled his account as mandated in the above clause but the cancellation request was not processed by us in time; or b) a system-wide malfunction prevented the system from rendering enabled paid services to customer for the majority of paid for period and customer reported the incident(s) with evidence to Mister Mail support team during the paid for period; or c) customer was not actively using any features: collecting email addresses with signup forms and/or sending any emails with the system in the last month. In the latter case customer(s) will be refunded only for the last paying cycle. Customer(s) won’t be entitled to a refund from Mister Mail under any other circumstances.

We may introduce new or cancel existing paid services and features at any time and change pricing from time to time. You will be informed about any of the changes at least one month in advance via email and/or on our Website.

All prices for Services are calculated in US dollars and your credit card will be charged in US dollars. Prices in other currencies are provided for information purposed only and might fluctuate due to exchange rate changes.

We reserve the right to shut down campaigns at any time if we feel that you are abusing our system in any way. If we determine that you have abused the system in any way, and we shut down your account, we do not provide refunds for unused services.

You are responsible for any taxes imposed on the services provided under this agreement.


Cancellations and Inactivity

You or Mister Mail may terminate this Agreement at any time and for any reason by giving Notice to the other party. Termination of the agreement means that you will lose access to your account.

We may at any time terminate our agreement with you if (a) you have breached any provision of these Terms (or have acted in a manner that clearly shows you do not intend to, or are unable to, comply with these Terms); (b) we are required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); (c) the provision of the Services to you by us is, in our opinion, no longer commercially viable; or (d) we have elected to discontinue the Services (or any part thereof).

Once terminated, we may permanently delete your account and all the data associated with it, including your emails from our Website.

Monthly payments are due every 30 days starting from your first payment (or 360 days in case of an annual plan). In case of unsuccessful charge to credit card, we’ll automatically suspend paid features of your plan (downgrade to Free plan) until monthly or annual payment can be processed.

If Mister Mail terminates this Agreement because you breached this Agreement or any applicable laws, no refund will be issued even if you have unused, prepaid amounts for Services under this Agreement.

For all accounts, Mister Mail may charge an account Reactivation fee should an account need to be Reactivated by a customer after an account has become de-activated due to breach of this Agreement and/or long period of inactivity.


Additional Terms

By visiting and/or taking any action on Bootstrap Themes, you confirm that you are in agreement with and bound by the terms outlined below. These terms apply to the website, emails, or any other communication.

All payments are processed securely through PayPal or Stripe. Bootstrap Themes does not directly process payments through the website.

You have 14 days to evaluate your purchase. If your purchase fails to meet expectations set by the seller, or is critically flawed in some way, contact Bootstrap Themes and we will issue a full refund pending a review.

Membership is a benefit for those who follow our terms and policies. We may at any time suspend or terminate your account.

Have a question?

Not sure exactly what we’re looking for or just want clarification? We’d be happy to chat with you and clear things up for you. Anytime!

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support@themistermail.com